FAQ

What is SkySleeper?

SkySleeper is a premium 360° travel sleep mask designed to help you sleep comfortably while travelling. Unlike standard eye masks, SkySleeper combines full blackout coverage with gentle head and eye support, helping reduce head movement and light disruption on planes, trains, and long journeys.

How is SkySleeper different from a regular sleep mask?

Traditional sleep masks only block light. SkySleeper goes further by offering:

• Contoured, zero-pressure eye design
• Adjustable, non-slip strap for a secure fit
• Support that helps keep your head comfortably positioned while resting
  It’s designed specifically for sleeping upright while travelling, not just resting at home.

Does SkySleeper put pressure on your eyes?

No. SkySleeper is designed with zero-pressure eye contours, meaning the mask sits around your eyes rather than pressing on them. This helps prevent discomfort, eye strain, and smudged makeup while you sleep.

Is SkySleeper suitable for side sleepers or upright sleepers?

Yes. SkySleeper is ideal for upright sleeping, especially on airplanes, trains, and buses. It can also be used while reclining or leaning against a window or seat.

Is SkySleeper adjustable?

Yes. SkySleeper features an adjustable, non-slip strap designed to fit a wide range of head sizes and shapes comfortably without feeling tight or restrictive.

Will SkySleeper stay in place while I sleep?

Yes. The adjustable strap and secure design help keep SkySleeper in place, even if you move or shift while sleeping.

What materials is SkySleeper made from?

SkySleeper is made from soft, breathable, travel-friendly materials chosen for comfort during long periods of wear. The materials are lightweight, durable, and designed to feel gentle against your skin.

Is SkySleeper suitable for sensitive skin?

Yes. SkySleeper is designed to be gentle on the skin and suitable for extended wear. If you have highly sensitive skin, we recommend keeping the mask clean and dry between uses.

Does SkySleeper completely block out light?

Yes. SkySleeper is designed to provide full blackout coverage, helping block cabin lights, daylight, and ambient distractions so you can rest more deeply while travelling.

Can SkySleeper help with jet lag?

While SkySleeper can’t eliminate jet lag entirely, better quality sleep during travel can help reduce fatigue and support smoother adjustment when you arrive at your destination.

Can I use SkySleeper on planes, trains, and buses?

Yes. SkySleeper is designed for all forms of travel, including planes, trains, buses, and long car journeys.

Is SkySleeper travel-friendly?

Absolutely. SkySleeper is lightweight, compact, and easy to pack in your carry-on or personal bag. It’s designed specifically for travellers.

Can I use SkySleeper at home?

Yes. While SkySleeper is designed for travel, many customers also use it at home for naps, shift work, or daytime rest.

How do I clean SkySleeper?

We recommend gentle hand washing with mild detergent and air drying. Avoid machine washing or tumble drying to maintain the shape and integrity of the mask.

How often should I clean my SkySleeper?

For hygiene and comfort, we recommend cleaning your SkySleeper regularly, especially after travel.

Where do you ship?

We ship within Australia and to select international destinations. Shipping options and costs are calculated at checkout.

How long does shipping take?

Shipping times vary depending on your location. You’ll receive tracking details once your order has been dispatched.

What is your return policy?

We offer returns in line with our Refund Policy. Please visit our Refund Policy page for full details on eligibility and timeframes.

How can I contact SkySleeper?

You can reach us at hello@skysleeper.com. Our customer support team aims to respond to all enquiries within 24 business hours.

I have another question. Can you help?

Of course. If your question isn’t answered here, feel free to contact us. We’re always happy to help.